Samsung s20 ultra

[Brooks]

hi I have currently received my new phone with the aim I have done a sim swop and it isn't working and also I have tried to apply for me free buds plus and the offer is no longer valid but its came in my contract I will get 1 set for free can you help me please thank you

[Cleoriff · Accepted solution]

@Brooks 

Can you use your old sim in the new phone or has it lost service? If it's lost service then it means the swap is underway and you have to keep rebooting your phone.

As for the free buds, if you are out of the promotion time, then the only thing you can do is contact O2 . If you ordered the phone before the end of the promotion then you may be able to help.

O2 numbers in this guide Guide: Coronavirus Community Help and Support 

[Brooks]

Hi
Thank you for your reply
Yes I can still use my old sim in my old phone

[MI5]

@Brooks 

Use old sim in new phone until it ports to new sim. 

[Cleoriff]

@Brooks 

Then contact O2 and ask them to migrate your number across to the new sim.

All numbers in this guide Guide: Coronavirus Community Help and Support