Re: Samsung S20 5G

Jamie34 · ‎26-05-2020

Ive just recieved my upgrade S20 through the post and set it all up. When I make calls its constantly cutting out and I cant hear anyone nor can they hear me. (Yes ive taken off the protective sticky bits) also when I go off WIFI I am getting no 3g, 4g nor 5g. Im only getting 'E' and that isnt even working properly either I only get messages through when im back home connected to WIFI. Has anyone had these issues or is my phone faulty? Cant phone or contact O2 about this as nobody there. Pretty annoyed really.. went for an early upgrade and paid for same day delivery for the phone not to work - Old phone has also stopped working!

MI5 · ‎26-05-2020

@Jamie34

Sounds faulty unless you have local network issues O2 Service Status

All numbers to call O2 here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Samsung S20 5G

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived