SWAP MY SIM NOT WORKING

KK1988 · ‎22-02-2021

@Thomaso1 hoping you can help, i have an upgraded phone and new sim card and, despite requesting swap my sim online and via text i am not receiving the code...

MI5 · ‎22-02-2021

@KK1988

@Thomaso1 was due to finish at 9.00pm, so I'll also tag @O2Lisa who will be on at 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KL21 · ‎22-02-2021

I am having the same problem

Wylma · ‎22-02-2021

Currently having the same issue... Wondering if this can only be done during working hours which seems a bit rubbish

MI5 · ‎22-02-2021

@Wylma

No, it's all automated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

shipps00 · ‎22-02-2021

having the same issue - anyone had this resolved yet?

Cleoriff · ‎22-02-2021

Oh dear. More issues with O2 creaking to a halt!

Veritas Numquam Perit

MI5 · ‎22-02-2021

@shipps00

No way to report it until the morning.

@O2Lisa will do the necessary then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-02-2021

This is obviously a wider issue....yet another!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2Lisa · ‎23-02-2021

Morning all

Thanks for the tag @MI5, I'll message you privately @KK1988 and get it sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

SWAP MY SIM NOT WORKING

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