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SMS not sending from new iPhone 13

SueK2
Level 1: Joiner
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New iphone 13 arrived today. yesterday agreed to renew contract with O2. Bolt on for 50 SMS a month but they won’t go through. Can someone help please?  Tried chat but you are busy and if I call 202 you cut the call. Not happy

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madasaf1sh
Level 56: Guvnor
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@SueK2 

 

Have you worked through the support guide from Apple

If you can't send or receive messages on your iPhone, iPad or iPod touch – Apple Support (UK)

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@SueK2 

Do you mean MMS? (picture messages)

If so, check that MMS is turned on in message settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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