SIM not provisioned

[Harry2]

I recently upgraded on my contract and received my new phone and sim yesterday morning Wednesday the 29th. I opted to keep my old number on my new SIM, however I am still getting the message on my phone SIM not provisioned 24 hours later, is there anything I can do?

[jonsie]

Use your old sim if possible

If it has been disonnected then keep rebooting the phone periodically with  the new sim

[Cleoriff]

@Harry2 

Use your old sim

[Harry2]

My old SIM is also saying exactly the same thing

[Harry2]

My old SIM is saying the same thing, I've rebooted the phone many times and still nothing

[jonsie]

That means the transfer is going through but they are taking longer than usual

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Harry2]

Okay thankyou Jonsie I guess it's just a waiting game now.

[jonsie]

If you manage to call (SKype maybe?) they will do it manually

Other than that, yes a waiting game

[Harry2]

Okay will give them a call tomorrow if it's still not sorted out, thanks!