24hrs ago I completed the online form to swap my payg micro-SIM (in my old phone) for a new payg nano-SIM (in my new phone, Moto G5 Plus). The swap has failed - O2 deactivated my old phone within an hour, but I am stuck with no working phone, and no help from O2 to get this fixed. After lengthy phone calls, I'm being told that they have raised a tech call but that will take 5 working days with no guarantee of a fix at the end. Two others have also apparently reported the problem but tech support won't escalate it until it reaches five users.
In the meantime I am facing a bank holiday extended weekend with no mobile phone, as a carer of a disabled child this is a H&S issue. O2 don't care. I've been a customer for 11 years. O2 don't care. I have a substantial payg balance. O2 don't care. I'm going to be without a phone for at least a week, maybe even longer if tech support only look at it in 5 working days time. O2 don't care. They are doing absolutely nothing to remedy this situation.
Anybody else in the same situation?
