Solved: Re: SIM ONLY TO PAY MONTHLY

Anonymous · ‎07-09-2017

Can anyone assist - I have a sim only deal and have done so for the past few months. Can I now upgrade to a Pay Monthly with a new handset - no late payments at all on my account since ive been a newbie. Help on this will be great.

MI5 · ‎07-09-2017

You can upgrade after 3 months but you need to call customer service to override the system which tells you you can't upgrade yet.
Give them a call on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-09-2017

You can upgrade after 3 months but you need to call customer service to override the system which tells you you can't upgrade yet.
Give them a call on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-09-2017

Hi @Anonymous Check in My O2 to see if you are eligible to upgrade.http://www.o2.co.uk/myo2

It will tell you if so. You can then order online. If you can't find anything to help in there then you need to give customer services a call https://www.o2.co.uk/contactus

Welcome to the forum by the way...

Veritas Numquam Perit

MI5 · ‎07-09-2017

T&C's here
https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-09-2017

hi ya, you will still be credit checked before they offer you a handset deal, where they get you is saying after 3/6 months of no late payments etc you will be able to upgrade to a handset contract BUT that is still status to a credit check. hope you get the phone you want

Anonymous · ‎08-09-2017

Bit of a strange one this I was in same. Boat had sim only. For 3 months couldn't upgrade even by phone so I called they said can't so waited till 4th month went on O2 site and was able to upgrade to a s8 but was new number and contract I just then called and asked to keep the old number and not new one

Martin-O2 · ‎08-09-2017

Welcome to our forums @Anonymous Let us know the result once you've checked your eligibility for an upgrade!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎10-09-2017

I was told. Mi5 3 months to upgrade then 6 months on 4th month I just applied for a new contract and number got accepted then canceled new number and got old one moved over to it

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