Roaming in Europe
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on 18-10-2018 14:35
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on 18-10-2018 14:37
Keep checking with customer service until they fix it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-10-2018 14:44
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on 18-10-2018 15:26
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on 18-10-2018 15:26
So is this affecting everyone now, not just those outside the EU?
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on 18-10-2018 17:31
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on 18-10-2018 17:31
Currently in Norway, inside the Euro zone (as far as mobiles go) received texts today saying I was over the 50MB cap on data and then , after I increased the limit to 200MB, another saying I had gone over the 200MB limit and have now turned off mobile data !!! Not good, I have at least 15GB data available on my account at the moment.
Having called CS, they were no help really, just saying try again later, But at least acknowledged there was a problem.
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on 18-10-2018 17:48
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on 18-10-2018 17:48
This is now getting absolutely ridiculous. They appear to have sorted out Travel Exclusive and now people are being messed about whilst travelling in Europe!!.
@Martin-O2an explanation from O2 would be very helpful.
I hope everyone who is being charged for additional data are going to be refunded.
Veritas Numquam Perit
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on 18-10-2018 22:25
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on 18-10-2018 22:35
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on 18-10-2018 22:35
Ok so back on line again after 6 hours. . . no explanation or notification. . . .
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on 18-10-2018 22:47
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on 18-10-2018 22:47
This really isn't good O2, in fact you should be embarrassed. Just what is going on?
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on 19-10-2018 16:23
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on 19-10-2018 16:23
Hey guys I'll raise this one with the team now to see if they are aware of any issues. I may need some details from those affected and will be in touch if so!
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