cancel
Showing results for 
Search instead for 
Did you mean: 

Rewards not forthcoming

Anonymous
Not applicable

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.

I topped up on 5th May but no £20 allowance has been added.

Where is it?

Message 1 of 16
1,808 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
This is usually a virtual credit which gets used up before your allowances start.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 16
1,637 Views
15 REPLIES 15

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
This is usually a virtual credit which gets used up before your allowances start.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 16
1,638 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Have you checked in My O2? It may well be that it will be added later and not showing yet?

http://www.o2.co.uk/myo2

Veritas Numquam Perit

Girl in a jacket
Message 3 of 16
1,637 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
This is usually a virtual credit which gets used up before your allowances start.

Will it actually show in My o2 then @MI5 if it's a virtual credit?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 16
1,635 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I don't think it does.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 16
1,629 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
I don't think it does.

Oh...so they just use it...without knowing they have got it? Confused

Veritas Numquam Perit

Girl in a jacket
Message 6 of 16
1,625 Views

Anonymous
Not applicable

I found the live chat on MyO2.

Had an online chat with a helpful person and my £20 has now been credited.

I still don't know why it didn't appear automatically but, hey, I've got the allowance now!

Thanks.

Message 7 of 16
1,622 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Seems like it..
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 16
1,621 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thats good then @Anonymous Well done wink

Veritas Numquam Perit

Girl in a jacket
Message 9 of 16
1,619 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I guess they just added extra credit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 16
1,616 Views