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[StuWink]

Hi i wish to cancel an order which hasnt been delivered yet n re order another a different tablet i informed the parcel company but do i just send 02 an email to cance
Ta in advance
Stu

[Bambino · Accepted solution]

@StuWink There is no email address. If you've received a dispatch email and tracking number you'll have to wait for your order to arrive. You can then refuse delivery, or accept it and then send it back using the change of mind policy: https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If your order hasn't been dispatched yet, you'll have to call customer service. Best time to try to get through is 8 am.

Guide: Coronavirus Community Help and Support 

[StuWink]

Thanks for the reply
Much app.