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Level 1: Joiner
Posts: 6
Registered: ‎01-10-2018
Accepted Solution

Returned item

Hi,could anyone tell me how long it takes for a returned handset to be received so I can 're order a different device , thank you

Posts: 115,336
Topics: 571
Solutions: 15,757
Registered: ‎04-04-2012

Re: Returned item

About a week to get to the right department then another week to scan it in and update your MyO2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Returned item

Hey @Dazz66, which device did you return and which one are you planning on ordering next?


I hope the information above helps but please do let us know how it's all going slight smile

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