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Dazz66 · ‎16-10-2018

Hi,could anyone tell me how long it takes for a returned handset to be received so I can 're order a different device , thank you

MI5 · ‎16-10-2018

About a week to get to the right department then another week to scan it in and update your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-10-2018

About a week to get to the right department then another week to scan it in and update your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎17-10-2018

Hey @Dazz66, which device did you return and which one are you planning on ordering next?

I hope the information above helps but please do let us know how it's all going

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