Return

[Susan60]

I would like to return a Samsung tab A I got on refresh and either swap or just return but I can’t phone them as I am deaf do I have to contact them or can I just return it. I usually use email or gurus now I don’t know what to do

[MI5]

@Susan60 

You'll need to speak to customer service.

Can you get someone else to call for you? Guide: Coronavirus Community Help and Support 

[jonsie]

CS is closed today and they open at 10am tomorrow

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Bambino]

@Susan60 The 14 day change your mind policy has been extended to 28 days, but you'll have to get someone to call for you.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Susan60]

Ah right I’ll have to find someone as we are both deaf and isolating at the moment . We always have been able to use chat before

[Susan60]

I can’t find the number to ring to return as it’s not showing on my app

[MI5]

All numbers on the link given to you.

[madasaf1sh]

@Susan60

Can you use the Relay service or the signvideo service?

If you’re deaf, hard of hearing or speech impaired, you can use Relay UK to make calls. A trained BT relay assistant will read out your message to the person you’re calling, and/or type out their reply for you to read. You can use Relay UK through the Relay UK app or through a textphone. If using the app, you can connect to calls by selecting one of three options: Type & Read, Speak & Read or Type & Hear.

https://www.o2.co.uk/access-for-all/services-and-support