Hello
I joined O2 last week 06-April as a 12 month contract sim only deal. Since then I cannot port over my existing phone number to the new sim card and can't talk to customer services due to the COVID-19 call center issues.
I have tried texting SWAP to 20220 four times now. Each time all it says is the following:
1. Enter Security code we will send - i enter it and send it
2. We need the 13 digit serial numbe SSN - i enter it and send it
3. Message arrives "Good news the sim is already active. Turn your phone on and off"??????
No further instructions on how to port over my number???
I then logged in my O2 and clicked on the "keep your mobile number link". I have filled out the form 3 times now.
All i get is the following email again and again even though I copy and paste exactly from my o2 regarding the tariff i'm on and last bill date and the current new number provided.
"The request could not be completed, the following reason is given for the rejection:
Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request."
I don't know what to do anymore.... I thought my old number would automatially be bought over as I provided my PAC Code when I signed up online to the new sim deal?
Thanks
Jon
