Retrieve data from a Galaxy S6 that has become unresponsive

[Dawnthehat]

Anyone know how I could retrieve my photos and messages etc from the S6 before sending it away to be repaired/replaced? The screen has died after a long period of epileptic fits. And with this model it seems you cannot remove the battery

[Anonymous · Accepted solution]

@Dawnthehat You could use smartswitch to do it. Maybe our Samsung experts @MI5 @viridis @jonsie will be of more assistance 

[MI5]

Help guide here but you’ll need to unlock your phone to back it up which you may be able to do through Android Manager
https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

[Cleoriff]

I used Smartswitch to do mine. My husband who was selling his on, transferred all photos onto his PC using  a USB cable....

[EmilieT]

Hi @Dawnthehat, and welcome to the forum I'm sorry to read your phone needs some repairing, but I hope the advice above helps you recover and back-up your data - please let us know how you get on with this!