Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Want to change my name and DOB on contact details

Hi, I am wanting to change my name and date of birth on my contact details. A family member got me the contract a few years back but she put it on her name and DOB. How am I able to change these details. Thanks GaHo_16

O2 IPv6

Is O2 going to roll out IPv6 connectivity?I see that O2 is using its IPv6 block on the VoLTE network.

Won’t send texts

For some reason my phone won’t send texts but I can receive themany ideas?

Resolved! change tarrif

how do i change my sons phone (which is in my name) frm pay monthly to pay as you go?

Resolved! Very poor service

Iv recently moved from Talk Talk. The TT service was bad in my area (Chirk, North Wales) But now with O2, it's non-existent. I have checked the service checker. Am told a mast is not working. I have no problem with equipment failure. But when can we ...

Resolved! Registering a second device

Hi, I have a pay monthly account with O2 and have just installed an O2 pay as you go sim in my old phone, mainly to keep in the car for emergencies. Is there any way I can register that one on my existing account? I hope somebody can advise, thanks!i...

Resolved! Return of an Upgrade - How Long does it take?

I've ordered an upgrade online, and accidentally clicked the wrong model and didn't realise until I've ordered and got the confirmation email, I immediatly phoned back and I was told it was too late to cancel the order, I have to wait till it arrives...

Resolved! Made order over phone

Hi there I did a order over the phone today 06/06/18 the women I spoke to gave me a reference code but told me I would get this in email and text but not received any of them any help please

Insurance complaint getting nowhere

Hi I'll start from beginning on 12th May I called insurance put in claim for my Samsung s6 phone was collected on 15th May received email 18th May claim was successful o2 be in touch about replacement.28th May nothing so I called and device was order...

Resolved! O2 account through carphone warehouse paying off contract and getting sim only

Hi All Not sure if you can help as Ive been looking on this forum for a while, Im coming to the end of my cpw/o2 contract and been told I can pay off balance then open a 2nd account on a 12 month sim only then I will get a letter from O2 to pay off b...

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