Reps don't know how to apply compensation by ombudsman

[Cybrsloth92]

Short story had to escalate complaint about closed account to ombudsman was found I paid final bill.O2 offered £75 compensation for level of service  which I accepted however nothing actioned nor does anyone on phone at o2 know how to apply this.where do I go from here do I just wait until next stage and report o2 for adhering to these actions.

[Cybrsloth92]

Because they were ordered to put remedy in place on 1st June  and nobody at o2 has a clue 

[Cybrsloth92]

Ombudsman ordered them to put actions in place on 1st June so they have had sufficient time

[pgn]

Everything slows down when there's football to be watched, @Cybrsloth92 - and patience is a virtue, although O2 complying with a directive from the Ombudsman will test that to the limit...🤐

[madasaf1sh]

Just leave it to the ombudsman to deal with, and my advice just keep out of it with o2, and report it to the adijucator to deal with.. 

Dont call o2, dont message... just leave it... and only go through the ombudsman...  

Dont forget as well o2 can appeal the decision...

[Oxonian]

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@madasaf1sh wrote:

Just leave it to the ombudsman to deal with, and my advice just keep out of it with o2, and report it to the adijucator to deal with.. 

Dont call o2, dont message... just leave it... and only go through the ombudsman...  

Dont forget as well o2 can appeal the decision...

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An appeal by O2 would presumably be exceptional @madasaf1sh ? 

Certainly, appeals are not mentioned in :-

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

That document says :-

What happens next?
If you’re not happy after we’ve responded to your complaint, or if your complaint isn’t resolved after eight weeks, you may wish to refer your complaint to an Ombudsman. The Ombudsman is a free service, which will independently review your complaint. They investigate complaints fairly by listening to both sides of the story and looking at the facts. Their decision is binding on O2, but not on you as a customer.

I had assumed that O2 might well be consulted by the Ombudsman before the decision is released ? 

[Cybrsloth92]

So O2 failed to Remedy by due date and ombudsman have now orders them to increase compensation however again nobody at o2 is taking ownership of this

[MI5]

Quelle surprise!!

[Cybrsloth92]

@Dave-O2 

[Cybrsloth92]

 

[Oxonian]

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@Cybrsloth92 wrote:

@Dave-O2 

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@Cybrsloth92 

Unfortunately, @Dave-O2 is on a sabbatical ! 😀

I wonder whether @Kei-M_O2 would be able to help you ? ❓