Reps don't know how to apply compensation by ombudsman

[Cybrsloth92]

Short story had to escalate complaint about closed account to ombudsman was found I paid final bill.O2 offered £75 compensation for level of service  which I accepted however nothing actioned nor does anyone on phone at o2 know how to apply this.where do I go from here do I just wait until next stage and report o2 for adhering to these actions.

[madasaf1sh]

Just leave it to the ombudsman to sort out, as I said before ringing them or contacting them wont help... 

Just keep going back to the Audjicator to deal with them, as they are the ones sending the instruction...

[Kei-M_O2]

Thanks folks,

Sorry about the issues you've had @Cybrsloth92, I think I have enough details shown on that screenshot to work from otherwise I'll come back to you and I'll ask one of our teams about your complaint and to get in touch. 

Thanks,

[Cybrsloth92]

Apparently they can't help as my account is being archived  just seems nobody wants to take ownership

[Cybrsloth92]

@Kei-M_O2  can this be chased up as nobody has been in contact with me

[Kei-M_O2]

 🤦‍ - I've given them another prod.

[Cybrsloth92]

Hi can you look into this as o2 have now been ordered £100 compensation due to shortfall 

[Enlli]

Not sure if he can help but I'll retag @Kei-M_O2 

[Cybrsloth92]

Further to this now looks like legacy team has either closed or disconnected there number so can't get through to anyone at o2

[Oxonian]

@Cybrsloth92 

If @Kei-M_O2 cannot help you, following the guidance of @madasaf1sh in message 21 (above) seems appropriate to me.

Hence, you would revert to the Ombudsman with a report that their directions have not been carried out by O2.    

[Kei-M_O2]

Hi folks,

This complaint is with the appropriate teams, and they'll be in touch in due course so there's not much more we can advise here. We're still within the timescales that the Ombudsman has set out in their resolution, but I understand why the customer is rightly frustrated.

Thanks,