Why did you need a replacement @ManouchehTayoub ?
It might be that you need to call customer services to get a bar removed, or to activate it.
There are some alternative numbers, and hints on how to get through, in the guide below - it also includes a number you can call using Skype for free.
Experience shows the best time to call is 8am.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
