Replacement Handset

[Anonymous]

I got handset as upgarde in January 2014, my handset deveoped faults. I left my handset with o2 store for repairs March 2014, the handset was lost/stolen between the repair shop and the o2 store.

o2 store now want to replace lost handset with a reconditioned handset.

Can they not give me a new handset in sealed box.

[Anonymous · Accepted solution]

Hi

Re con handsets are usually offered from all shops and they have been tested and sometimes a new outer casing affixed.

[Anonymous]

Thanks for that, someone told me the same thing but I was not sure if they knew what they were talking about.

[Anonymous]

Lol.

They will be fully tested before being sent out.

When you receive it give it a once over aesthetically and go through using its settings and making calls / texts and internet just to put your mind at rest.

[Anonymous]

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@Anonymous wrote:
Hi

Re con handsets are usually offered from all shops and they have been tested and sometimes a new outer casing affixed.

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Does that apply even if one is continuing to pay the same monthly charge as was set at the start of a contract?   Surely a reconditioned handset should be offered at a reduced price?

Gerry

[MI5]

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@Anonymous wrote:

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@Anonymous wrote:
Hi

Re con handsets are usually offered from all shops and they have been tested and sometimes a new outer casing affixed.

---

Does that apply even if one is continuing to pay the same monthly charge as was set at the start of a contract?   Surely a reconditioned handset should be offered at a reduced price?

Gerry

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It applies in all cases and rightly or wrongly you agree to it in the T&C's.

[Anonymous]

I think the only place left you get a brand new sealed handset now is if you claim through household insurance or bank account cover.

Or Apple if the phone is a new model and they don't have refurbished ones yet.

Don't quote me on that tho.

[anticpated]

Apple refurbs have a lesser number. 

[Anonymous]

Given that o2 appear to have lost the device and it is only 5 months old I personally think as a gesture of goodwill it should be a new device.

That said I have a recon and it is fine.