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Level 1: Joiner
Posts: 5
Registered: ‎01-08-2016

Repair

I sent my phone to o2 to get my screen repaired and they've now had it for nearly a week.

 

Every time I ask them they say, 3 days, 3 days.

 

It has now been 5 days.

Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Repair

[ Edited ]
Level 1: Joiner
Posts: 5
Registered: ‎01-08-2016

Re: Repair

I've been checking that every day and it hasn't changed since the 17th.

I just want my phone back!

Will o2 compensate me for the extra days they are taking with free airtime!

Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Repair

@Anfieldrat

Ring customer services and speak to someone. https://www.o2.co.uk/contactus

If you aren't satisfied with their response then make a complaint (In link above)

*The Game Is On*

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Anonymous
Posts: 0

Re: Repair

They probably won’t as you have let them repair your phone so that’s likely what they will say 

Level 1: Joiner
Posts: 5
Registered: ‎01-08-2016

Re: Repair

Well it's been a week now and it still hasn't been repaired. They have given me a £10 credit but the repair service is rubbish.rage

Level 1: Joiner
Posts: 5
Registered: ‎01-08-2016

Re: Repair

I've made a complaint but that takes up to 5 days apparently Smiley Sad
Anonymous
Posts: 0

Re: Repair

@Anfieldrat Normally we advise going to get a repair straight from the manufacturer of the device as O2 repairs aren’t the greatest as you have found out