Solved: Repair

follymew · ‎23-07-2018

Had a O2 repair go in on the 6july, had a text from them on 9th saying they have to order parts if do not come in 3 days they will send me a replacement phone. Have rang repairs up 4 time feel like being taken for a ride as it is three weeks now. What can I do now been told it is going to be another week

MI5 · ‎23-07-2018

You could keep chasing them and / or make a complaint.
Details at bottom of this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-07-2018

You could keep chasing them and / or make a complaint.
Details at bottom of this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎23-07-2018

@follymew You'll just have to persist. If nothing else, you should definitely have been offered a temporary phone to use. https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Anonymous · ‎23-07-2018

They are notoriously known for being rubbish & not actually fulfilling what they are supposed to do

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