Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎23-07-2018
Accepted Solution

Repair

Had a O2 repair go in on the 6july, had a text from them on 9th saying they have to order parts if do not come in 3 days they will send me a replacement phone. Have rang repairs up 4 time feel like being taken for a ride as it is three weeks now. What can I do now been told it is going to be another week
Posts: 88,112
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Repair

You could keep chasing them and / or make a complaint.
Details at bottom of this link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,550
Registered: ‎31-03-2010

Re: Repair

@follymew You'll just have to persist. If nothing else, you should definitely have been offered a temporary phone to use. https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Highlighted
Anonymous
Posts: 0

Re: Repair

They are notoriously known for being rubbish & not actually fulfilling what they are supposed to do