Renewing contract?

[Anonymous]

My contract with O2 is due to expire in the not too distant future and I can change it/upgrade, etc. I am on a sim only plan, happy with my current phone and do not want to change.  However, I think I need to change my tariff.  I do not use all of my data allowance and would like to pay less per month (well, I am from Yorkshire!)  When I was talking to an O2 Customer Services staff member recently (about something else) she told me I could change my tariff and that I could choose the one that suited me best, even if it meant not paying as much, etc.  She also said that I should call Customer Services rather than go into my local store as they had better offers.  I was just wondering if anyone here had any idea of whether I can actually get a good deal, especially if I want to pay less: I know some networks might not be too keen on that, also does it make a difference whether I talk to Customer Services or go into the local store?

Thanks very much.

[jonsie · Accepted solution]

Not sure if it's still avaliable but I have a sim only 12 months, unlimited texts and minutes with 3gb data for what was £20/month but got a £4 loyalty discount for staying with o2 after speaking with retentions. Call 202, choose the option for leaving and see what they offer. Nothing lost.

https://www.o2.co.uk/shop/simplicity/#/tariffs

[MI5]

Deals seem to vary depending on who you talk to so if you don't think you are getting a decent deal just try again another day.
Have an idea in your own mind as to what you want both in allowances and price as it will put you in a much better bargaining position.

[Anonymous]

Thanks both of you, I appreciate your help.

[jonsie]

No problem,  hope it helps and good luck 

[MI5]

Good luck