Solved: Unlocking iPhone 5s after contract expires

Anonymous · ‎08-10-2015

Hi,

I have an iPhone 5s which was on a 24 month contract with o2, which has now been completed.

I now have an iPhone 6s on a new contract, with the same number that I had previously.

Can o2 still unlock my iPhone 5s? The "unlocking form" on the o2 website appears to require information about my current phone, when in fact, i only want to unlock my previous phone. Is it possible to just enter the serial number of my iPhone 5s to indicate that it is that model that I want unlocked?

So my question is, can o2 unlock a phone that is not your current phone?

Any help will be much appreciated. Thanks!

MI5 · ‎08-10-2015

Yes just fill in the form with the details of your old phone but use your current number (as used on the old phone).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-10-2015

Yes just fill in the form with the details of your old phone but use your current number (as used on the old phone).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-10-2015

Yes, IMEI of 5s and current mobile number....

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