Removing age restriction on internet

[Anonymous]

How can I get my age restriction for internet removed it won't load someone to chat to

[Cleoriff · Accepted solution]

Hi @Anonymous You have to prove your age by following the information provided in this guide

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Once you've provided O2 with the required info, the restriction will be lifted

[jonsie]

The easiest way to get it removed is to go into your nearest O2 store with photo ID and they will get it removed but a call to customer service if you have a credit card will also be OK.

You could try the live chat link here during office hours. 

https://www.o2.co.uk/how-to-complain

[Martin-O2]

Hello @Anonymous did you manage to get the age restrictions removed?