Regarding price increase

[Angelafrustrate]

I have been trying to speak to someone regarding this increase to my monthly tariff of £2.50. I'm not prepared to pay this/only signed up 3 months ago! I've been trying to get through without success! 

[MI5]

@Angelafrustrate 

as per the email, contact O2 Guide: How to find help & contact O2 

You'll need to be patient as you aren't the only one trying to call because of it.

[jonsie]

Best time to call is 8.00am when they open

You can only cancel by calling I'm afraid

All ways to get through here:

Guide: How to find help & contact O2 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

[Angelafrustrate]

thanks I managed to get through!

[Angelafrustrate]

Thank you for your help. I got through!

[jonsie]

Hope you got it sorted to your satisfaction

[MI5]

You're welcome @Angelafrustrate 

[Angelafrustrate]

Hi again. I did get to speak to someone but I found the accent difficult. I have been sent a PAC number but not sure what happens next? 

[MI5 · Accepted solution]

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@Angelafrustrate wrote:

Hi again. I did get to speak to someone but I found the accent difficult. I have been sent a PAC number but not sure what happens next? 

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@Angelafrustrate 

You get a new contract with a different network and give them your PAC.

This retains your number and cancels the O2 contract automatically.

You have 30 days to do this.

[Angelafrustrate]

Thank you for your swift reply. I would be staying if the price hadn't gone up!