Refund

[Anonymous]

Hi Good Evening all.

I've  upgrade  to s22 but  IVE  pay extra payments  for  Phone  Charger  but   02 send  back phone  and phone charger back to warehouse. So can get  Refund  £56.62  please.

Thanks in ADVANCE 

[Bambino · Accepted solution]

@Anonymous This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255