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Refund

qq1
Level 1: Joiner
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I regret the day I got in contract with O2. What is so difficult in cancelling an account since January??? You keep charging my account via direct debit and claiming you would refund when I report this. Now I deleted the direct debit and you still charged my account. 

I hope that isn’t going to reflect on my credit account as a missed payment. I hope I have the power to bring you down cos you frustrate me a lot. I spend an average of 2 hours monthly on a call with your customer service and they always claim to resolve it.

 

Why on earth is this so difficult??? Cancel the damn line and refund me. 

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MI5
Level 94: Supreme
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@qq1 

Guide: Cancelling Your Contract 

https://www.o2.co.uk/help/account-and-billing/refunds

Not a good idea to cancel your DD as O2 will just sell the debt and negatively impact your credit score.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147451 Posts
  • 637 Topics
  • 28318 Solutions
Registered:

@qq1 

Guide: Cancelling Your Contract 

https://www.o2.co.uk/help/account-and-billing/refunds

Not a good idea to cancel your DD as O2 will just sell the debt and negatively impact your credit score.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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