Refund

[David37]

You guys rejected contract but took up front cost why will I get it back

[jonsie · Accepted solution]

The upfront payment is simply reserved by your bank in the event of O2 accepting the contract

It will be returned to your available funds within 7 days

Looks like you should contact the sales team as they can help with this – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255