Refund not received

[LibW]

O2 agreed to a £25 refund agreed weeks ago but nothing received so far

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@LibW 

Have you checked if it was given as a credit on your account rather than as an outright refund ?  

[madasaf1sh]

@LibW 

You normally have to chase, but it takes about 2 to 3 weeks for refunds depending on o2 and your bank. 

It also depends on if the numpties in Cape Town have passed on your refund request...

Best thing to do is just chase o2 until you get it..

[MI5]

@LibW 

It will show as a recent charge (negative amount) when added to your account. 

Guide: How do I get to the 'Download Bill' page?