Solved: Recycling phone

Ben20 · ‎09-10-2019

I’ve just upgraded my phone and opted to recycle my phone, what do I have to do to recycle it take it to a shop or give to the delivery driver?

MI5 · ‎09-10-2019

@Ben20

You should be sent instructions but usually you'll get a pre paid postage label to send it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-10-2019

@Ben20

You should be sent instructions but usually you'll get a pre paid postage label to send it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎10-10-2019

Let us know if you need any further help with the recycle process @Ben20 and welcome to the community!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

liggerz87 · ‎10-10-2019

Take photos of the phone and also right down and take photo of the emie before sending it

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