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Sim card

Shayla
Level 1: Joiner
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I picked my new iPhone 11 today and the contract SIM card isn’t connecting to my phone how do I make it work ?
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MI5
Level 94: Supreme
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@Shayla 

If you already have a contract with O2 and this is an upgrade you use your old sim, if it fits.

If not you need a sim swap https://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119491 Posts
  • 605 Topics
  • 17412 Solutions
Registered:

@Shayla 

If you already have a contract with O2 and this is an upgrade you use your old sim, if it fits.

If not you need a sim swap https://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
Community Manager
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Hey @Shayla please let us know how it goes with your sim issue and if you need any further help! 

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