Reconnection

[Gavs34]

Hi. I paid my bill two days ago, it was late and outgoing calls were cut but it’s still not reconnected? How long does this take? I am lifeboat crew and really need it . Thanks

[Cleoriff]

Hi @Gavs34 

It could be anytime between 48-72 hrs I'm afraid. Keep rebooting your phone.

If you can borrow a phone or use a landline to contact O2, then all numbers are in this guide

Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Gavs34 , how are you getting on this week? It's been a few days since you posted about your bill and phone connection so hopefully everything is now connected ok. Let us know if you have any additional questions though at any point.