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Recent call and text message log

SuzziQ
Level 1: Joiner
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When I was with VM I could see my call & text log in real time, when my contract swapped from VM to O2 I could still see recent calls and messages, as in the current month prior to receiving a bill.  It was a bit longwinded to retrieve this information compared to VM, but I could still access the information on a daily basis.  Since O2 'upgraded' their billing system after Christmas, I am unable to find this information. I have asked support via X and their instruction/advice wasn't correct.  Does anyone know how, or if it is even possible to obtain this information now? Thank you

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Cleoriff
Level 94: Supreme
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@SuzziQ 

Unfortunately all members are being moved to the new 360 billing system.

Now that's all very well but a lot of previous options on this new billing system are missing. I was moved 3/12 ago and I struggle to find all the previous options open to me from the old legacy system.

I keep hoping they will improve......eventually!!

Veritas Numquam Perit

Girl in a jacket
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gmarkj
Level 66: Unequalled
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As this has come up in another post (https://community.o2.co.uk/t5/Pay-Monthly/Recent-itemised-calls/m-p/1700611#M272222 ) I am wondering if there is an update @Dave-O2 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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