on 08-01-2024 17:59
When I was with VM I could see my call & text log in real time, when my contract swapped from VM to O2 I could still see recent calls and messages, as in the current month prior to receiving a bill. It was a bit longwinded to retrieve this information compared to VM, but I could still access the information on a daily basis. Since O2 'upgraded' their billing system after Christmas, I am unable to find this information. I have asked support via X and their instruction/advice wasn't correct. Does anyone know how, or if it is even possible to obtain this information now? Thank you
on 28-01-2024 12:19
on 28-01-2024 12:19
Unfortunately all members are being moved to the new 360 billing system.
Now that's all very well but a lot of previous options on this new billing system are missing. I was moved 3/12 ago and I struggle to find all the previous options open to me from the old legacy system.
I keep hoping they will improve......eventually!!
Veritas Numquam Perit
on 13-03-2024 06:55
As this has come up in another post (https://community.o2.co.uk/t5/Pay-Monthly/Recent-itemised-calls/m-p/1700611#M272222 ) I am wondering if there is an update @Dave-O2 ?
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