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DawidD · ‎16-07-2024

What I have to do if after 24 months I like to cancel my airtime and keep paying instalments for my device plan.
I would like to avoid the situation when I will have to pay whole outstanding balance for device plan after I switch to the new provider.

MI5 · ‎16-07-2024

@DawidD

You need to communicate with O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-07-2024

@DawidD

You need to communicate with O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DawidD · ‎17-07-2024

Do you think it will be possible to sort it out in O2 shop?
After last experience with chat and 202 where was lack of knowledge about it, I think it will be quicker to visit the shop.

MI5 · ‎17-07-2024

Certainly worth a try @DawidD

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Re: Cancelling the airtime plan after 24 months

Number change

Lost phone

I can’t activate my new sim

pay my bill

Malgorzata