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Level 1: Joiner
Posts: 2
Registered: ‎30-07-2019
Accepted Solution

Qustodio connection issues

Hi.
I have installed Qustodio on my daughters new phone but have a problem connecting to 3G/4G. When at home there is no problems connecting to my home WiFi but as soon as we leave the house nothing works, no internet, no Watts App, no google maps nothing. Anyone got any ideas? Thanks.
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Qustodio connection issues

[ Edited ]

@Revillalliance 

Firstly check that mobile data is switched on in settings.

Then try sending a text with the word "ACTIVE" TO 2020. Save the settings that get sent back then reboot phone.

Lastly, if non of that works, check your apn is correct.

Android settings here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone settings here https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

You can also check the general Qustodio help here https://www.qustodio.com/en/help/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎30-07-2019

Re: Qustodio connection issues

Thank you MI5 that really helped me. Much appreciated.
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Qustodio connection issues

No problem Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)