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Questions re my new sim

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Cathi
Level 1: Joiner
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on ‎20-10-2023 14:02

on ‎20-10-2023 14:02

Hi,

I've ordered a new pay monthly sim.

 

I requested to keep my payg number.

 

I just got into my o2 account and noticed that I've got a new pay monthly account that is up n running, and I am getting charged for the service, while I haven't even received the new sim yet.

 

What is the dea?

 

Thank you

Cathi

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Cathi
Level 1: Joiner
In response to MI5
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on ‎20-10-2023 18:59

on ‎20-10-2023 18:59

You are a star. Thank you, have a wonderful weekend! 

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MI5
Level 94: Supreme
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on ‎20-10-2023 19:17

on ‎20-10-2023 19:17

You too @Cathi 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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