How do I get the fraud team to contact me?

[Iael18]

I'm still waiting for the fraud team to contact me after an investigation was raised due to a new number and phone being added to my account without my knowledge

[MI5 · Accepted solution]

@Iael18 

They will contact you when the investigation is complete and not before.

They won't discuss with any party as it could compromise their investigation and is also illegal to do so.

[Oxonian]

@Iael18 

When was the investigation raised ? You need to bear in mind that a fraud investigation takes time, so you shouldn't usually expect to hear anything in less than a month. 

As @MI5 has already mentioned, there are both criminal law and money laundering regulations reasons that you will not be updated whilst the investigation is ongoing.