Solved: Purchases

Angela · ‎26-03-2019

I have requested through text message for the add on purchase option to be closed on this account and at the moment it is still live. Can you please turn it off as I do not want bills of £80 per month thanks

jonsie · ‎26-03-2019

This isn't customer service Angela.

You need to call them or use live chat

http://www.o2.co.uk/contactus

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎26-03-2019

hi @Angela you will need to contact customer service on 202 please. We can't do that on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-03-2019

This isn't customer service Angela.

You need to call them or use live chat

http://www.o2.co.uk/contactus

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-03-2019

If you don’t want high bills then I suggest you change to a different tariff or get premium bars added

jonsie · ‎26-03-2019

@Anonymous wrote:
If you don’t want high bills then I suggest you change to a different tariff or get premium bars added

@Angela has already requested a bar which is what she is asking for again No need to change tariff, simply contacting them again to do what she asked for.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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