Provisioning

[Markus]

My sim has not provisioned since the 30th of March 2019. Is any body else having this issue? Or if you have had the issue before, please tell me how long it took for the services to open again? Thank you.

[Cleoriff]

Hi @Markus 

If you are having issues, you really need to speak to customer services https://www.o2.co.uk/contactus

Info here as well https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Best of luck and welcome to the forum.

[Markus]

I've spoken online, I've gone in to the branch, I've spoken on the phone. No actions have been taken to help or let me know when this will be resolved.

[Bambino]

@Markus  You have to persevere with the avenues you've tried. I'll also tag our admin to see if one of them can assist. @Martin-O2, @Marjo, @EmilieT 

[EmilieT]

Hey @Markus, and welcome to the forum 

I'm sorry to hear you've not found anyone to help with this so far. I'd happily get someone on my end to check what's going on, I'll however need a few mroe details first so I'll send you a Private Message shortly. To read it and reply to it, simpy go into your Messages in the top right of the screen!

Thanks @Bambino for the mention 

[JoeG]

I have the Same issue
Absolute joke

[weat01]

Same issue. 60hours now since signing up and still “activating”