Problems with payment

[Hyacinth]

I had a text message saying that O2 was unable to process my payment, and giving a link to go to in order to avoid fees. Since my monthly payment is not due till later in the month and since the text was from 07398 795177, not from O2UK, I assume this was a scam. Has anyone esle had anything similar?

[Cleoriff · Accepted solution]

@Hyacinth 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[gmarkj]

Yes, unfortunately there are lots of scams going round now.
Forward the message to 7726 and then delete it.

[MI5]

@Hyacinth 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229