I asked customer service severaly for correct invoice. Mostly (if ever) they sent invoices with wrong information. Once they stated that they can send invoice only for last 3 top-ups.
I wrote directly to O2 letter (not customer service) about my problems and their obligations and asked them for proper invoice for their services.
After that I received letter from customer service asking me for proofing details and after that they sent me 3 almost same invoices in 3 envelopes. In two of them there were mistakes with dates, issued years. But one of them was correct.
Then I decided to change to pay monthly, wrongly thinking that I could get correct invoces automatically. I have been able to download invoice from myO2 web, but I found out that services are again invoiced on wrong name, not correct name as I asked and received by letters before.
So I called O2 again, they asked me to call business O2 – all right, this one I didn’t called yet, so maybe they can help me, I thought. Found O2 business chat, but that is currently unavailable, but there is forunatelly phone number to call 0800 9 777 337. While calling I’m informed by automat, that this number doesn’t exist anymore and automat kindly told me the new number: 0844 809 0202. So again I called the new number and then finally I have been able to speak to somebody who told me, that I should send email with form to BusinessTOO@o2.com and they change it.
I filled in a form and sent them the email:
„Hi,
After many calls and chat I have been forced to fill in this form.
Please note, that I need only change first line of my inovice from –name1- to –name2-.
* The address is same
* The direct debit account is same
* Contact information is same
* Signing person is same.
Just please send me correct invoice as I asked you in previous 7 months.
Thank you,
-name-„
Then I received email asking me this, absolutelly ignoring what I wrote before:
Return two proofs of Business ID from the Proof of ID Required and Accepted list – these must show the new account name together with the billing address and be dated within the last 3 months ( Bank Statement is Mandatory )
I didn’t send them, because I was totally exhausted of communication with O2 and also I found out that this will not change my previous invoices. I still have had some pay&go invoices, which they accepted to issue me on correct name after 4 hour arguing with „customer service floor manager“.
After another 7 days I received text message (31.10.2013):
Thank you for your TOO application, your documents have now been received. Please allow up to 5 working days for your request to be processed.
Nothing has changed until now, of course.
What can I do?
