Problem with switching to rolling plan

[trickzsneakz]

Hi, earlier today I switched from a Big Bundle plan to a Rolling plan. However, I haven't received any notifications (eg. an email or SMS or change in O2 account) regarding this change, and my plan is still set to Big Bundle, however, I have been charged.

Is there something I need to do to start the plan, or is it an error that I should call about?

Also, is it possible to withdraw top-up balance as I have some money left in my balance that I haven't used as I've switched.

[MI5]

@trickzsneakz 

I understand that your tariff will change on your anniversary date. 

Pay As You Go: Introducing "Rolling Plans" 

Also, there are no refunds on PAYG so you'll need to use your credit up.

[trickzsneakz]

Hi, my O2 anniversary date was today and my Big Bundle has been cancelled, however my Rolling Plan hasn't begun yet, so I'm guessing there must be a mistake on O2's end.

[MI5 · Accepted solution]

@trickzsneakz 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks