Change handset.

[Phil32]

Hello, 

I recently collected my handset upgrade 11/11/2022 and so far it’s been a great handset. However, I didn’t do enough homework and think the iPhone 14 pro or pro plus would suit me better. 
is there a way to change handsets? It’s damage free and I have all packaging etc. 

any help would be much appreciated. 

kind regards,

phil 

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[Bambino]

@Phil32 If you say you bought it as a gift you may be able exchange it.

See this: Returning your device | Help & Support | O2

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[MI5 · Accepted solution]

@Phil32 

You can exchange without reason but only within 14 days. 

If outside of that, you need to pay off the device plan first Guide: How does O2 Refresh work? 

or use switch up if you have that option Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

[Bambino]

@Phil32 There is an amendment in the link I posted, which is why I made my suggestion, but if you've used the phone they probably won't go for it: "If you bought your device as a gift between 3 November 2022–24th December 2022, you may be eligible for an Extended Returns period up to and including 8 January 2023."

[Billyard]

If you are going to change to 14 pro or pro max you will be waiting for approx 2 months to receive your new handset.