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on 28-11-2022 17:24 - last edited on 28-11-2022 19:57 by Mike_T
Hello,
I recently collected my handset upgrade 11/11/2022 and so far it’s been a great handset. However, I didn’t do enough homework and think the iPhone 14 pro or pro plus would suit me better.
is there a way to change handsets? It’s damage free and I have all packaging etc.
any help would be much appreciated.
kind regards,
phil
xxxxxxxxxxx
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
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on 28-11-2022 18:13
You can exchange without reason but only within 14 days.
If outside of that, you need to pay off the device plan first Guide: How does O2 Refresh work?
or use switch up if you have that option Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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28-11-2022 17:31 - edited 28-11-2022 17:34
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28-11-2022 17:31 - edited 28-11-2022 17:34
@Phil32 If you say you bought it as a gift you may be able exchange it.
See this: Returning your device | Help & Support | O2
Edit: Please remove your number. This is a public forum. You will get spammed. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your number.
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on 28-11-2022 18:13
You can exchange without reason but only within 14 days.
If outside of that, you need to pay off the device plan first Guide: How does O2 Refresh work?
or use switch up if you have that option Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-11-2022 18:36
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on 28-11-2022 18:36
@Phil32 There is an amendment in the link I posted, which is why I made my suggestion, but if you've used the phone they probably won't go for it: "If you bought your device as a gift between 3 November 2022–24th December 2022, you may be eligible for an Extended Returns period up to and including 8 January 2023."
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on 30-11-2022 09:19
If you are going to change to 14 pro or pro max you will be waiting for approx 2 months to receive your new handset.