Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to leave.....

I have been putting up with slow speeds and connection issues for far too long now... neither calling o2 or visiting stores for help could not fix this... I have been using a plusnet card along side my o2 and it just blows the o2 sim out of the water...

Resolved! Alcatel-Lucent Tablet

I paid £43 on the Alcatel-Lucent tablet and irs atill saying I have £44 left to pay I don't understand it

Resolved! 2 direct debits?

Hi, I have recently joined O2 from Three with a new phone. I got 2 emails today from my bank telling direct debits have been setup. I checked on online banking and two direct debits have been setup for Telefonica O2 Limited. Is this correct? Do they ...

no service problems

hi all, been using an iphone 6 for a good few years, upgraded in an o2 store on sunday to an iphone 13. the guy gave us new 5g sim with the phone. before we had arrived home from the store the old sim card was displaying no service. put the new sim i...

Resolved! cost of receiving calls while in the usa on my uk mobile

How much while I be charged on calls i receive on my uk mobile (o2 monthly)\while on holiday in the usa?

Resolved! switch off voicemail

how do i switch off voicemail to avoid charges when travelling in the USA?\

Resolved! Account Closed

Any way to reactivate an account that has been terminated? I missed one payment and my account has been closed and I can’t access the app. I didn’t have my phone for the past month due to losing my father-in-law and then taking care of my mother-in-l...

Resolved! Final payment

Trying to make final payment am away in turkey and cant contact o2 to pay 路‍

Resolved! Paid my bill and my phone not calling out

Paid my bill and my phone not calling out Please help me

Resolved! Wrong name on bill

Hi, I signed up for pay monthly on O2 on August 10. When I got my first bill through, it turns out that the account name on the bill is not my actual name. They have entered my first name, middle name and the first half of my family name so it not re...

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