Problem with payments on bill

[Ste1]

Hi I’ve found payments on my bill from a bingo site but I didn’t do it

[Edit: topic title clarified]

[Cleoriff]

Hi @Ste1 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[O2Stacey]

Hi @Ste1 

Unfortunately on the Community forum we cannot access accounts to look into this for you. I would suggest contacting O2 Customer services on 202 from your mobile or 0344 809 0202 from a landline. 

Stacey