In February I upgraded my phone, also said I wanted to return to a personal contract from a business contract and keep the same number. Paid up outstanding amount on business bill. Now having trouble viewing anything other than my business account on the o2 webpage, not able to view personal account, unable to view bill (or pay it) which seemed excessive at £41.50 (beginning of April 2020) for 2 months on a £13.00 per month contract. Despite several phone calls and tweets, this has still not been resolved. Keep being given the run around from business to personal and back to business. Now I have an email stating my bill is £151.00. Sent an email back to mycare, but they've shut down. o2 website unhelpful, can't view bill to see why so extortionate. o2 won't set up direct debit for me. Keep passing me to business. In the meantime getting emails and letters threatening to disconnect me. I realise they're on skeleton staff due to the virus but would have thought the staff there would be capable to resolving this for me. Any advice?
