Problem with contract

[Sushhma]

Hi, 2 months before i started my o2 contract but the time of doing contract i asked the guy that in middle of the contract i will have to go to india for 3 months so i will not pay for these months but after coming back from india i will bee starting using the number. Again at that time the guy from whom i had contract of this sim said yes but now when i was coming to india i emailed o2 but still they are deducting the amount. Please resolve this asap

[pgn · Accepted solution]

Hi @Sushhma - this is not O2, we do not have access to your account. When you take out a contract, you undertake to pay the monthly AirTime and DevicePlan for the duration of the contract. You may be able to adjust things to reduce what you pay a little, but you will need to talk to O2 about it, reachable via Skype if you are not in the UK at the moment, numbers in here: Guide: Coronavirus Community Help and Support 

[Bambino]

@Sushhma You'll have to speak to customer service again, as @pgn has suggested. As far as I'm aware, you can only suspend your contract payments if you're in the military.

[MI5]

@Sushhma 

It isn't possible to "suspend" payments I'm afraid.

You agree to pay monthly for at least the minimum term when you sign your contract.

[Bambino]

As I said @Sushhma you can only suspend your monthly payments if you're in the military. Below are the details, if it applies to you.

O2 | MOD Personnel - suspending contracts of MOD spouses and families | Help & Support