Problem getting O2 to refund money when account is closed

[Anonymous]

Hi

I am still waiting for O2 to refund money to my account for 2 accounts that I have recently closed (last November). Despite them confirming that I am owed money I do not seem to be able to get them to pay it back to me. They do not return calls or seem interested in talking to me. I have tried to resolve this via the online chat service since December 2015 on on a number of further occassions and also via telephone since but still do not have the money that O2 owe me. Any person considering taking out an account with O2 should consider this.

Is this a common problem?

[Anonymous]

It's for £400 too. 😕

[jonsie]

Presumably you called and escalated it to a manager then the next step is a complaint

http://www.o2.co.uk/how-to-complain

Also Google CEO O2 and drop his office an email. 

Yes I suppose you could go to the small claims process but I think the above would get you a quicker resolution. 

Have a look at this thread. 

https://community.o2.co.uk/t5/Discussions-Feedback/Refund-issues/td-p/1010966